Each hat or headpiece is handmade with the upmost care. Once your item has been posted, delivered or collected, no return or refund will be given unless the item is faulty, so please choose carefully.

If an item is faulty, please email us within 3 days of receiving your order to make a claim.

Abigail Fergusson Millinery is not liable for any damage to goods occurring while in transit.

Please note natural fibre imperfections may occur in felts and straws and are not considered faulty.